Support Board
Date/Time: Mon, 16 Mar 2026 23:36:33 +0000
Post From: CME Data Freezing
| [2026-03-04 21:09:31] |
| Sierra_Chart Engineering - Posts: 23225 |
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We checked the real-time server processes, on one of our servers for any data delay which could be seen as a data feed stop for users. For March 3, there was no logging of any delays. If there was a problem of only one or two seconds or less than 5 seconds it may not have been caught by the logging though. 10 or more seconds definitely would be. This does not mean there were not Internet connectivity issues, because that would be the most likely reason for the problem. Definitely if you are experiencing multiple disconnections that would definitely be due to Internet connectivity issues, elsewhere. And for the record we did not have, any disconnections on March 3, 2026, all day from our NZ location. This is verified, through the logging. This is on the other side of the world. This is tracking about 75 symbols. Connectivity completely stable. We did notice last Friday, at the 9:30 AM US Eastern time open, looking at ES futures, there was a data feed stop for about two seconds. And we think this may relate, to inefficiency with unordered_maps when they are in use for a long time . As of Sunday evening we are now doing daily reconnects to the CME feeds at 5:05 Eastern time every day now. It was interesting that it occurred on a Friday, so that was after, five days, of market data feed processing. The area of concern relates to market by order data. That is a huge amount of data flow that has to be kept track of. Not merely relayed. It has to be stored in memory. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-04 21:15:41
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