Support Board
Date/Time: Wed, 04 Mar 2026 23:51:01 +0000
Post From: time and sales window clears when switching to other chartbook
| [2026-03-04 17:25:57] |
| John - SC Support - Posts: 44945 |
|
Although we do not think this is related, we want to point out that you are not setup to get any real-time data from us. And it looks like you have your "Current Selected Service" set to "Teton". Therefore, you would HAVE to get the real-time data from us, as there is no other choice when using Teton. But the last time you had real-time data from us for the CME Group was in November 2025. So we are not sure if this is just an oversight, or done on purpose. If you want to get the real-time data for the CME Group, then you can activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you do activate an exchange, then let us know if this resolves the issue with Time and Sales. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |