Support Board
Date/Time: Mon, 02 Mar 2026 21:14:55 +0000
Post From: Connection Problem Ironbeam
| [2026-03-02 17:30:53] |
| John - SC Support - Posts: 44885 |
|
The orange exclamation mark is just a reminder that you need to have a live, funded, futures trading account in order to be able to get the data at the non-professional rates. Your account with Ironbeam meets the requirement. But, we see that you have not properly filled out the Exchange Agreements, as you have to enter a "Clearing Firm" and an "Account Number" for that account. If you do not know your clearing firm, then enter your brokerage name (i.e. Ironbeam). You can redo the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME Once those agreements have been redone and accepted, then you can activate the exchange(s) for which you want the real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |