Support Board
Date/Time: Fri, 27 Feb 2026 15:13:56 +0000
Post From: Sierra Chart's own NTP Server
| [2026-02-24 21:30:48] |
| Sierra_Chart Engineering - Posts: 23060 |
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We want to update this thread, the use of that timecard was abandoned, at the start of 2026. We are no longer using it and we have contacted the manufacturer about it. We are seeking a refund for it. It really was a faulty and unreliable piece of hardware and software. We apologize for the problems that it caused. After we stopped use of it, everything is now stable. And also there was inaccuracy at times, of more than just milliseconds, but into seconds, maybe even a minute that occurred for one day, at the end of 2025. But this is now all resolved at the beginning of this year. The NTP client in Sierra Chart will not adjust a clock more than 30 seconds. So at most, there would have ever been in an inaccuracy of 30 seconds. We are simply using a Linux program called chrony now, which synchronizes to the data center NTP server which gets a signal from the GPS satellites. This has been completely stable and working very well all of this time since the start of the year. We will have more to say about this, regarding the specific hardware we purchased and what we were intending to purchase. Originally we were intending to get hardware from Meinberg. We had used their software in the past, and it looks like they have good hardware and we found out that one of ours service providers, who provides us various exchange feeds also uses Meinberg hardware for timekeeping. This original timecard that we got was from timebeat.app. We do not have a good impression of them at all. And we are quite unhappy. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-24 21:34:51
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