Support Board
Date/Time: Tue, 17 Feb 2026 09:08:14 +0000
Post From: Broker connection resets; charts reload whenever I try to enter a trade on NQ
| [2026-02-16 21:55:02] |
| John - SC Support - Posts: 44658 |
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It makes absolutely no sense that there would be a dropped connection just because you put in a trade for a specific symbol. But, you are using Rithmic, and although we have not seen this specifically with them in the past, nothing would surprise us at this point. Definitely if you are having a dropped connection due to something like this, it is going to be from the Rithmic side. When you have this occur, please get us both your Trade Service Log and your Message Log so we can verify what is occurring from the logs. Refer to the following for how to get us your Trade Service Log: Support Board Posting Information: Providing Lines From Trade Service Log And follow these instructions to get us the Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) And also tell us the time of the occurrence specific to the Global Time Zone you have setup for your Sierra Chart system (Global Settings >> Time Zone) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |