Support Board

Date/Time: Mon, 29 Apr 2024 16:57:26 +0000

Post From: interactive brokers data issues

[2013-05-18 19:23:30] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Please tell us the exact symbol you are using for VIX. The correct symbol can be found in File >> Find Symbol. So be sure to open it using that window. Please update Sierra Chart to the latest version. Select Global Settings >> Data/Trade Service Settings >> More Interactive Brokers Settings and uncheck Record True Real-Time Data in Intraday Charts . If you still have this problem, "charts will stop creating new bars after a while and continue making one long bar", then we will look at the issue with remote assistance. Just let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing