Support Board
Date/Time: Sat, 21 Mar 2026 21:46:54 +0000
Post From: still can't fix the historical data missing for all my futures
| [2026-02-04 20:40:35] |
| John - SC Support - Posts: 45204 |
|
We see the system is requesting, and getting, the data when you ask it to redownload. But there are a few symbols that had issues, so you get the following in the log: HD Request # 331 | Error downloading historical Daily data for ESZ23-CME. Historical data file not available for symbol. | 2026-02-04 11:03:12.431
Since this is a Sub-Instance, you need to ensure that the main instance has this data. If the data is missing in the main instance, then the sub-instance will not be able to get it. Please check that main instance, and if data is missing there, then do the "Edit >> Delete All Data and Download" in that main instance to redownload everything. If all the data is there after the download, then do this same thing in the sub-instance to get the data updated in it. If the main instance has an issue after you download it, then get us the Message Log from that main instance by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |