Support Board
Date/Time: Wed, 04 Feb 2026 07:03:45 +0000
Post From: Teton/Denali Data Flow Issue - Calculations stuck at 1-5 FPS
| [2026-02-03 21:40:56] |
| User550319 - Posts: 1 |
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I have upgraded my account to 'Package 10 - Integrated Standard' and activated the 'CME with Market Depth for non-professional Trading accounts' data feed. I am using 'Teton Order Routing' with Dorman Trading. Despite this, I am not receiving tick-by-tick data. My DOM is sluggish and the performance metrics indicate a lack of incoming data packets. Technical Details: 1. Symbol: MESH26_FUT_CME (Also tried NQH26)", 2. Global Chart Update Interval: Set to 10ms.", 3. Performance Window Metrics:", - Chart Drawing Time: 1ms (Hardware is capable)", - Calculations Per Second: Fluctuates 1-5 (Indicates no data flow)", - Draws Per Second: Fluctuates 1-5", Troubleshooting Performed:", - Restarted Sierra Chart multiple times since payment.", - Confirmed Exchange Agreements are signed (Non-Pro).", - Confirmed 'Data/Trade Service Settings' is set to 'Teton Order Routing'.", - Confirmed 'Allow Support for Sierra Chart Data Feeds' is Yes.", Question: Is there a provisioning hold on my account, or is the symbol format 'MESH26_FUT_CME' incorrect for the Teton feed? Please advise why the data stream is throttled. |