Support Board
Date/Time: Thu, 22 Jan 2026 23:34:13 +0000
Post From: Symbol not allowed by master firm account for trading.
| [2026-01-22 16:37:50] |
| Sierra_Chart Engineering - Posts: 22487 |
|
Yes you do need to contact your broker and give them these rejection messages: 2026-01-22 08:34:47.902 | Teton CME Routing (Order reject). Info: Trade Order Error - Symbol not allowed by master firm account for trading. Internal Order ID: 22. Service Order ID: 5513262. Symbol: BZK26_FUT_CME 2026-01-22 09:17:03.695 | Teton CME Routing (Order reject). Info: Trade Order Error - Symbol not allowed for trading for account. Internal Order ID: 33. Service Order ID: 5513316. Symbol: MNGJ26_FUT_CME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |