Support Board
Date/Time: Sat, 07 Mar 2026 06:38:30 +0000
Post From: trade order stop loss got triggered but price never reached into it
| [2026-01-19 21:54:32] |
| John - SC Support - Posts: 44982 |
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The issue you are having is that you are not viewing the real-time data. The exchange that you had active in December, did not automatically renew on January 1, 2026, due to insufficient funds in your account at that time. You were notified of this through this Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1767226113361397802#ViewTicket You can activate the exchange you had previously, or select different exchange options, at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You will need to add funds to your account for the exchange fees. You can add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |