Support Board
Date/Time: Fri, 16 Jan 2026 22:03:31 +0000
Post From: Time & Sales window problems
| [2026-01-16 17:12:46] |
| User247273 - Posts: 49 |
|
I am running v2863 but I don't know if these issues are new or not because it's been many months since I tried to change the settings in any of my Time and Sales windows. I have several existing chartbooks that contain 1 chart with a Time and Sales window attached. I discovered this morning that I can no longer access the settings menu for those Time and Sales windows. Here is what I experience: 1. If I click the "Clear" button, the Time and Sales window is cleared as expected. 2. If I click the "Chart" button, nothing happens (I don't know what's supposed to happen, but there is no visible change that I can detect. I tried to check the help docs for info but couldn't find an explanation of this option - maybe it's too new for docs to be up do date yet?). 3. If I click "Settings" a list menu does appear, but if I click "Settings Window" from that list, nothing happens. Here are some solutions I have attempted so far: 1. tried detaching the T&S window to see if that made a difference but it did not. 2. tried detaching and closing the T&S window. Then used Chart>>Open Time and Sales Window to create a new one but that didn't resolve the issue. 3. tried detaching and closing the T&S window before saving and closing the chartbook. Then used Chart>>Open Time and Sales Window to create a new one but that didn't resolve the issue. 4. tried opening T&S windows on other charts in the chartbook in case it was a chart-specific issue, but no matter which chart I opened a T&S window for, I could not access the Settings Window for T&S. 5. tried removing all charts from the chartbook except for the one with the T&S window. Then saved the chartbook and attempted itmes 1-3 again. None of them resolved the issue. 6. tried removing every chart in the chartbook and used File>>New/Open Intraday Chart to create a new chartbook. I saved and closed the chartbook with only that single new chart in it. Then I opend the chartbook and used Chart>>Open Time and Sales Window. At that point, I was able to access the settings window for the T&S window I had opened. 7. tried going to one of my chartbooks that has never had a T&S window open in it. I was also able to open a new T&S window for a chart in that chartbook, and I had no issues accessing the Settings Window for T&S there either. At least for the moment, it appears I can only access the Settings Window for T&S if I am doing so from (a) a newly created chart or (b) an existing chart residing in a chartbook that has never had a T&S window opened in that chartbook before. I'm stumped. |