Support Board
Date/Time: Sat, 10 Jan 2026 03:51:47 +0000
Post From: Unable to force NQ to use Denali Data while using
| [2026-01-08 14:48:47] |
| User867824 - Posts: 1 |
|
Hello, I have a subscription for Package 11 (Denali Exchange Data Feed) and I am trying to set up my chart to use Denali Data while executing trades via Rithmic Direct - DTC (Apex Account). My Configuration: Service: Rithmic Direct - DTC. Trading Username/Password: Entered correctly. Market Data Username/Password: Left BLANK (as per instructions to use Denali). Allow Support for Sierra Chart Data Feeds: Set to YES. Global Symbol Settings: I have clicked "Update From Server". The Issue: Despite these settings, the symbol NQH6.CME persists in using Service Code: rithmic.trading instead of SC Data. The chart does NOT show the [M] indicator. The Message Log shows: "History download data skipped" and "Service code: rithmic.trading". Troubleshooting steps taken: I tried "Translate Symbols To Current Service". I tried deleting GlobalSymbolSettings.xml and the SymbolSettings folder. I performed a clean install of Sierra Chart into a new folder, but the issue persists immediately upon connection. I tried switching to "SC Data - All Services" (which works and shows [M]), but as soon as I switch back to "Rithmic Direct - DTC", the symbol settings revert to rithmic.trading. Could you please advise how to permanently force the symbol to use Denali Data (SC Data) while connected to the Rithmic service? "I have just used the 'Send Log for Analysis' feature in the software to send you my logs and settings. Please review them." Thank you. |