Support Board
Date/Time: Mon, 19 Jan 2026 06:39:56 +0000
Post From: Prevent Trade Window for Chart to pop up
| [2026-01-07 21:28:10] |
| John - SC Support - Posts: 44021 |
|
We ran this again with all your setup, and we are still not able to reproduce what you are seeing. Full disclosure - we had to resave the configuration files, in order to get the Trade Window to display on our screen. We just went through each one and resaved it without changing anything else. We also had to test this in Replay mode in order to be able to get the ATR to change values enough to have the selected configuration change. We do not see any reason why the changes we made above would have any impact on the Trade Window. One other item of note - we see that you have a few custom studies on your chart, which we do not have access to. It's possible that these are somehow causing the issue. Please try to run Sierra Chart in "Safe Mode", which does not allow for custom studies to run. See if you continue to have the problem this way. If you do not, then somehow a custom study is at fault. Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |