Support Board
Date/Time: Fri, 09 Jan 2026 12:47:51 +0000
Post From: Issue activating real-time CME data for Account: bahaanyaz (Resident in Iraq)
| [2026-01-06 16:19:33] |
| bahaanyaz - Posts: 8 |
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I sincerely apologize for the confusion and the mistakes I’ve made in my account settings. As a new user, I am still learning how the system works. I have accidentally paid for the platform usage time twice, which is why my balance is currently insufficient to activate the data feed. I am very serious about this purchase and I have already funded my account with the full amount required. I kindly ask for your help this time to correct these errors. Please cancel the duplicate usage time purchase and use my total funds to activate 'Service #8 (COMEX Professional)' for me manually. I appreciate your patience and support in helping me get my real-time data active. Best regards," |