Support Board
Date/Time: Fri, 09 Jan 2026 12:47:51 +0000
Post From: Issue activating real-time CME data for Account: bahaanyaz (Resident in Iraq)
| [2026-01-06 16:15:56] |
| bahaanyaz - Posts: 8 |
|
I am writing to clarify a mistake I made as a new user. I have accidentally purchased an additional month of 'Sierra Chart Usage Time' twice. I did not intend to renew the usage time for a second time right now. I kindly request that you cancel the extra month I just purchased by mistake and use those funds, along with my remaining balance, to activate 'Service #8 (COMEX Professional)' for me. As you can see in my account, I have already paid the required fees (155 USD in total), but they were misallocated due to my lack of experience with the system. I need the real-time data for Service #8 to be active as soon as possible. Thank you for your understanding and for helping me correct this error. Best regards," |