Support Board
Date/Time: Fri, 09 Jan 2026 12:47:19 +0000
Post From: Issue activating real-time CME data for Account: bahaanyaz (Resident in Iraq)
| [2026-01-06 15:31:02] |
| bahaanyaz - Posts: 8 |
|
Hello Support Team, I am writing to request assistance with my account (Username: bahaanyaz). I recently added 155 USD to my account specifically to subscribe to COMEX Professional Data Feed (Service #8). However, I noticed that part of the balance was automatically used to renew my "Usage Time" for 72 days, leaving only 84 USD in my balance. As a result, I am unable to activate Service #8 due to "Insufficient Balance". Could you please assist me by manually activating Service #8 (COMEX Professional) for me? I intended the full 155 USD for this service. If needed, you can adjust my usage time to cover the difference, as my priority is getting the real-time data active now. Thank you for your help. Best regards." |