Support Board
Date/Time: Fri, 09 Jan 2026 13:01:00 +0000
Post From: EUREX DOM freezes every ~5 seconds (1–2s lag) despite low chart draw time
| [2026-01-06 08:16:17] |
| User197029 - Posts: 58 |
|
Price freezes as well when this occurs. The system itself remains fully responsive. I can interact normally, select menu items, and they open immediately without delay. There is no general UI freeze. The issue is isolated to market data updates. It affects: DOM Charts, including standard charts and Number Bars charts When it happens, the bid and offer stop updating entirely and then resume live again after a few seconds. This occurs simultaneously on all EUREX instruments I am running. For example, both DAX futures and FESX futures freeze at the same time, then continue together. Because this happens very frequently, every few seconds, I am not sure how clearly it will show up in the Message Log, but I have included relevant excerpts below as requested. 2026-01-06 09:13:12.204 | NTP Client | Sending packet to 0.pool.ntp.org:123 2026-01-06 09:13:12.205 | NTP Client | Sending packet to 1.pool.ntp.org:123 2026-01-06 09:13:12.205 | NTP Client | Sending packet to 2.pool.ntp.org:123 2026-01-06 09:13:12.205 | NTP Client | Sending packet to 3.pool.ntp.org:123 2026-01-06 09:13:12.233 | NTP Client | Received Packet | RoundTripDelay=0.026962757110595703, SystemClockOffset=0.3318474292755127 2026-01-06 09:13:12.238 | NTP Client | Received Packet | RoundTripDelay=0.03387880325317383, SystemClockOffset=0.33129334449768066 2026-01-06 09:13:12.244 | NTP Client | Received Packet | RoundTripDelay=0.03995943069458008, SystemClockOffset=0.3336946964263916 2026-01-06 09:13:12.252 | NTP Client | Received Packet | RoundTripDelay=0.046967506408691406, SystemClockOffset=0.33438825607299805 2026-01-06 09:13:13.203 | NTP Client | Set System Time failed: Windows error code 1314: A required privilege is not held by the client. 2026-01-06 09:13:52.360 | Chat | Message response. Chat ID: 136. Request ID: 1195378580 2026-01-06 09:14:12.200 | NTP Client | Sending packet to 0.pool.ntp.org:123 2026-01-06 09:14:12.200 | NTP Client | Sending packet to 1.pool.ntp.org:123 2026-01-06 09:14:12.200 | NTP Client | Sending packet to 2.pool.ntp.org:123 2026-01-06 09:14:12.200 | NTP Client | Sending packet to 3.pool.ntp.org:123 2026-01-06 09:14:12.230 | NTP Client | Received Packet | RoundTripDelay=0.029980182647705078, SystemClockOffset=0.33449816703796387 2026-01-06 09:14:12.235 | NTP Client | Received Packet | RoundTripDelay=0.03496980667114258, SystemClockOffset=0.33463454246520996 2026-01-06 09:14:12.241 | NTP Client | Received Packet | RoundTripDelay=0.04095888137817383, SystemClockOffset=0.33420586585998535 2026-01-06 09:14:12.246 | NTP Client | Received Packet | RoundTripDelay=0.04593944549560547, SystemClockOffset=0.3338813781738281 2026-01-06 09:14:13.200 | NTP Client | Set System Time failed: Windows error code 1314: A required privilege is not held by the client. |