Support Board
Date/Time: Fri, 09 Jan 2026 12:52:41 +0000
Post From: Issue activating real-time CME data for Account: bahaanyaz (Resident in Iraq)
| [2026-01-05 13:42:15] |
| bahaanyaz - Posts: 8 |
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Hello Sierra Chart Support, My Account Name is: bahaanyaz I am writing to request assistance regarding my real-time data activation. I have already purchased and activated Service Package 11 (Integrated Advanced), which is valid until February 16, 2026. I have also paid for the Denali Exchange Data Feed. However, the data for the GCG26 (COMEX) contract is still showing as Delayed by 10 minutes (DD: 00:10:10). I understand that your policy requires a connection to a live funded trading account to enable real-time CME data. The Problem: I am a resident of Iraq. I have attempted to open a live account with your recommended brokers (including Interactive Brokers), but they all block my country and do not accept clients from my region due to international restrictions. My Questions: Since I am already paying for Package 11 and Denali Data, is there an alternative way to verify my non-professional status to receive the real-time data I paid for? How can a user in a restricted region like Iraq fulfill the live account requirement when the listed brokers do not support our residency? Please find the attached screenshots of my account status and the block message I received from the broker. Thank you for your help. |