Support Board
Date/Time: Thu, 08 Jan 2026 01:45:36 +0000
Post From: subs last less then 30 days
| [2026-01-04 15:26:40] |
| Sierra_Chart Engineering - Posts: 22219 |
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No this is not the case, but we see what the problem is in your case: I noticed that when I pay for Subscription Package 11 near the end or middle of a month, it expires at the end of that same month instead of running a full 30 days.
Here are the transactions: 2025-12-06 08:17:29 * [Services Balance] | Services Balance adjustment to set Service Package to the '11 - Integrated Advanced' option with the End Date of 2026-01-06. SYSTEM 31 days 11 The usage time on your account was set to be 31 days later. So it expired on 2026-1-6. The problem is there was an emergency account activation November 16, and the five days were then deducted once you paid for usage time.2025-12-06 08:17:29 * Time Adjustment - Reason: Emergency account activation deduction (-5 days). SYSTEM -5 days 2025-11-16 19:02:12 * Time Adjustment - Reason: Emergency account activation * 5 days 11 What we have done for you, due to the misunderstanding is extend your account by 7 days now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |