Support Board
Date/Time: Fri, 19 Dec 2025 23:33:00 +0000
Post From: Connection Issue (Dec.18, 2025)
| [2025-12-18 18:21:37] |
| Tony - Posts: 662 |
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Hi John, It happened again just now, I copied and pasted the message log below, thanks so much. 2025-12-18 09:54:07.271 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Aggregated 2025-12-18 09:54:07.271 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50503 2025-12-18 09:54:07.271 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2025-12-18 09:54:07.376 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2025-12-18 09:54:07.377 | DTC Client socket (3) | New receive buffer size: 5242880 2025-12-18 09:54:07.377 | DTC Client socket (3) | Connecting to IP: 216.57.156.163. 2025-12-18 09:54:07.466 | Rithmic Direct - DTC | Network connection to server complete. 2025-12-18 09:54:07.466 | Rithmic Direct - DTC | Starting socket receive thread. 2025-12-18 09:54:07.466 | Rithmic Direct - DTC | Using fixed encoding of Binary 2025-12-18 09:54:07.466 | Rithmic Direct - DTC | Sending logon request message. 2025-12-18 09:54:07.740 | Rithmic Direct - DTC | Received logon response. 2025-12-18 09:54:07.740 | Rithmic Direct - DTC | Server Name: . 2025-12-18 09:54:07.740 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-12-18 09:54:07.740 | Rithmic Direct - DTC | Successfully connected. 2025-12-18 09:54:07.740 | Rithmic Direct - DTC | Trading is supported. 2025-12-18 09:54:07.740 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-12-18 09:54:07.740 | Rithmic Direct - DTC | OCO Orders supported. 2025-12-18 09:54:07.740 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-12-18 09:54:07.740 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-12-18 09:54:07.740 | Rithmic Direct - DTC | Connection to server complete. 2025-12-18 09:54:07.740 | Denali Data Feed | Waiting for socket receive thread to end 2025-12-18 09:54:07.740 | DTC Client socket (8) | CloseSocket call. 2025-12-18 09:54:07.740 | Denali Data Feed | Disconnected from the server. 2025-12-18 09:54:07.741 | DTC Client socket (8) | Shutdown started. Waiting for graceful close. 2025-12-18 09:54:07.741 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-12-18 09:54:07.741 | Updated verified funded futures trading account ending date to: 2026-01-17 17:54:07 | Number times message added: 1 2025-12-18 09:54:27.371 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | Creating socket. Using TLS 1.2. 2025-12-18 09:54:27.372 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | New receive buffer size: 32768 2025-12-18 09:54:27.373 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | Connecting to IP: 38.79.0.89. 2025-12-18 09:54:28.096 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | New receive buffer size: 65536 2025-12-18 09:54:28.240 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | Socket gracefully closed by remote side. 2025-12-18 09:54:28.241 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 110576 2025-12-18 09:54:28.242 | Rithmic Direct - DTC | Processed connection points. Count: 474 2025-12-18 09:54:28.243 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | CloseSocket call. 2025-12-18 09:54:28.243 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2025-12-18 09:54:28.243 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (4) | Closed. 2025-12-18 09:56:26.605 | DTC Client socket (6) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-12-18 09:56:26.606 | DTC Client socket (6) | Closed. 2025-12-18 09:56:26.606 | DTC Client socket (8) | Timed out waiting for shutdown. Performing an immediate socket close. 2025-12-18 09:56:26.606 | DTC Client socket (8) | Closed. 2025-12-18 09:56:26.606 | DTC Client socket (6) | Socket gracefully closed by remote side. 2025-12-18 09:57:26.603 | DTC Client socket (6) | Deleting network socket now after delay. 2025-12-18 09:57:26.603 | DTC Client socket (8) | Deleting network socket now after delay. 2025-12-18 10:18:40.584 | Mapping ESH6.CME to ESH26. Service code: cme 2025-12-18 10:18:40.584 | Using symbol data fast lookup vector 2025-12-18 10:18:40.584 | Denali Data Feed | Starting real-time market data updates for: ESH6.CME (ESH26). ID: 1 Service code: cme 2025-12-18 10:18:40.584 | Denali Data Feed | Connecting to the server ds27-2.sierracharts.com. Port 10048 2025-12-18 10:18:40.584 | Denali Data Feed | Requesting security definition data for: ESH6.CME (ESH26). ID: 1 2025-12-18 10:18:40.584 | Mapping MESH6.CME to MESH26. Service code: cme 2025-12-18 10:18:40.584 | Denali Data Feed | Starting real-time market data updates for: MESH6.CME (MESH26). ID: 2 Service code: cme 2025-12-18 10:18:40.584 | Denali Data Feed | Requesting security definition data for: MESH6.CME (MESH26). ID: 2 2025-12-18 10:18:40.584 | Added historical Intraday data request for ESH6.CME to the queue. 2025-12-18 10:18:40.584 | Intraday data recording state for symbol ESH6.CME is set to download 'Pending'. 2025-12-18 10:18:40.584 | Triggering next historical data download in queue. 2025-12-18 10:18:40.590 | Delaying start of download for ESH6.CME. 2025-12-18 10:18:40.657 | DTC Client socket (5) | Creating socket. 2025-12-18 10:18:40.657 | DTC Client socket (5) | New receive buffer size: 5242880 2025-12-18 10:18:40.658 | DTC Client socket (5) | Connecting to IP: 216.200.108.155. 2025-12-18 10:18:40.745 | Denali Data Feed | Network connection to server complete. 2025-12-18 10:18:40.745 | Denali Data Feed | Starting socket receive thread. 2025-12-18 10:18:40.746 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: high 2025-12-18 10:18:40.853 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-12-18 10:18:40.853 | Denali Data Feed | Sending logon request message. 2025-12-18 10:18:41.572 | Denali Data Feed | Received logon response. 2025-12-18 10:18:41.572 | Denali Data Feed | Server Name: SC Realtime Server. 2025-12-18 10:18:41.572 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-12-18 10:18:41.572 | Denali Data Feed | Successfully connected. 2025-12-18 10:18:41.572 | Denali Data Feed | Trading is not supported. 2025-12-18 10:18:41.572 | Denali Data Feed | MarketDepthIsSupported: 1 2025-12-18 10:18:41.572 | Denali Data Feed | Restarting real-time data updates for symbol: ESH6.CME -> ESH26 2025-12-18 10:18:41.572 | Denali Data Feed | Restarting real-time data updates for symbol: MESH6.CME -> MESH26 2025-12-18 10:18:41.915 | Denali Data Feed | Setting external service identifier for symbol ESH6.CME to 42140878 2025-12-18 10:18:41.915 | Denali Data Feed | Received security definition for symbol ESH6.CME 2025-12-18 10:18:41.915 | Denali Data Feed | Setting external service identifier for symbol MESH6.CME to 42003800 2025-12-18 10:18:41.915 | Denali Data Feed | Received security definition for symbol MESH6.CME 2025-12-18 10:18:46.820 | HD Request # 3 | Downloading Intraday chart data for ESH6.CME to the file ESH6.CME.scid. Service: cme 2025-12-18 10:18:46.820 | File compression not supported on file system. C:\SierraChart\Data\ESH6.CME.scid. Windows error code 50: Request not supported. 2025-12-18 10:18:46.820 | HD Request # 3 | Download start date-time: 2025-12-18 09:54:02.000000. File last date-time: 2025-12-18 09:54:02.000000 2025-12-18 10:18:46.820 | HD Request # 3 | Using server: ds32.sierracharts.com port 10150 2025-12-18 10:18:46.884 | Socket (6) | Creating socket. 2025-12-18 10:18:46.885 | Socket (6) | New receive buffer size: 5242880 2025-12-18 10:18:46.885 | Socket (6) | Connecting to IP: 69.39.70.248. 2025-12-18 10:18:47.047 | HD Request # 3 | Setting DTC encoding to Binary VLS 2025-12-18 10:18:47.047 | HD Request # 3 | Sending historical data logon request message. 2025-12-18 10:18:47.157 | HD Request # 3 | Requesting Intraday data. Start date-time: 2025-12-18 09:54:02. Record interval: 1. Symbol: ESH26 2025-12-18 10:18:47.234 | HD Request # 3 | Decompressing data. 2025-12-18 10:18:47.332 | HD Request # 3 | Receiving Intraday data for ESH6.CME starting at 2025-12-18 09:54:02.014000 2025-12-18 10:18:47.416 | Socket (6) | CloseSocket call. 2025-12-18 10:18:47.416 | Socket (6) | Shutdown started. Waiting for graceful close. 2025-12-18 10:18:47.416 | Historical data download thread signaled to stop. 2025-12-18 10:18:47.439 | HD Request # 3 | Timestamp of first Intraday data file record written: 2025-12-18 09:54:02.014000. 2025-12-18 10:18:47.439 | HD Request # 3 | Received 1449 Intraday data records from 2025-12-18 09:54:02.014000 to 2025-12-18 10:18:45.011000 (24.7 minutes. Delay: 2.4 seconds) and wrote 1449 records for ESH6.CME 2025-12-18 10:18:47.439 | File compression not supported on file system. C:\SierraChart\Data\ESH6.CME.scid. Windows error code 50: Request not supported. 2025-12-18 10:18:47.439 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2025-12-18 18:18:45.011000 2025-12-18 10:18:47.439 | Added 2 Time and Sales records to Intraday data file for ESH6.CME after download. 2025-12-18 10:18:47.439 | HD Request # 3 | Completion time: 1s. 2025-12-18 10:18:47.439 | HD Request # 3 | Intraday data download complete for ESH6.CME. Unique request ID: 3 2025-12-18 10:18:47.439 | Removing historical data download ID 3. 2025-12-18 10:18:47.439 | Real-time Intraday chart data file updates started for ESH6.CME 2025-12-18 10:18:47.439 | File compression not supported on file system. C:\SierraChart\Data\ESH6.CME.scid. Windows error code 50: Request not supported. 2025-12-18 10:18:47.440 | Opened cached Intraday file: C:\SierraChart\Data\ESH6.CME.scid. Thread ID: 316 2025-12-18 10:18:47.440 | Intraday chart data file opened for ESH6.CME 2025-12-18 10:18:47.440 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-12-18 10:18:47.440 | 2025-12-18 10:18:47.440 | No download requests in the queue to start downloads for. 2025-12-18 10:18:47.496 | Socket (6) | Socket gracefully closed by remote side. 2025-12-18 10:18:47.496 | Socket (6) | Closed. Date Time Of Last Edit: 2025-12-18 18:22:21
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