Support Board
Date/Time: Wed, 28 Jan 2026 17:51:29 +0000
Post From: Symbol Setting
| [2025-12-12 16:40:22] |
| John - SC Support - Posts: 44262 |
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Everything on your account looks good, so you should be getting the real-time data for products traded on the CME exchange. What is one symbol for which you are having an issue? Look to see if you have an entry in your Chart Header for "DD:". This stands for "Data Delay" and indicates the time difference between your computer clock and the timestamps of the incoming data. A few seconds, up to a minute, typically is just a difference in your computer clock versus the NIST standard clock (which the exchange is set to). If it is indicating something more, then that would be something to look into. If the "DD:" and the time following it, are not displayed in the header, then refer to the following to add it to the header and see what it states: Working With Charts: Region Data Line / Chart Header For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |