Support Board
Date/Time: Sat, 17 Jan 2026 12:51:36 +0000
Post From: Symbol DAX not working with Rithmic
| [2025-12-02 15:19:08] |
| Sierra_Chart Engineering - Posts: 22420 |
|
The error message is unmistakable. The fact that you get that message means that you are definitely using the correct symbol. Otherwise, the Rithmic system may not even respond at all. Or may even disconnect Sierra Chart. And we can confirm that is the right symbol. It is very clear: "User not entitled to trade on this exchange" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |