Support Board
Date/Time: Fri, 14 Nov 2025 01:25:16 +0000
Post From: Brazil contract suddenly wont load
| [2025-11-13 15:51:38] |
| User849502 - Posts: 406 |
|
John, The most bizarre thing has happened in the DI29 contract on the Brazil exchange. In my chartbook, I have 2 contract months DI29 and DI31. This morning all was well. I did my charts for a client, and no issue. I just looked at the chartbook and DI29 won't now NOT load beyond 5 Nov. YES REALLY, John, it spontaneously just stopped working in the time I used it this morning to just now. I have 1-checked days to load. All set to my usual settings of 400days. You also see the days range is now stuck on 11-05 and overriding 'days to load' 2-I checked the data service to make sure max day to load is correct. It is at 400 3- you can see clearly on the top chart that the little scroll thing is fully to the left, and it only goes to 11-5. 4- you can see in the bottom right a chart for DI31, which is working perfectly, no issue. Can go back 400 days 5- in the second screenshot, you see I take the lower left chart from the first screenshot and set it to daily. Bingo, I can scroll back 400 days. So daily data is coming through perfectly into the chart, but it won't load any type of intraday chart 6- I have deleted and reloaded data 7- I have hit translate symbols, as that seems to cure many SC bugs at times To summarise. Within 1 chartbook, I have 2 expiries for the same contract. One which works perfectly, one which suddenly stopped working and wont load any intraday data from 11-05 and earlier. I have checked everything, deleted data, and nothing works. HELP thank you |
 wontloaddays.png / V - Attached On 2025-11-13 15:45:46 UTC - Size: 429.18 KB - 5 views dailydataloads.png / V - Attached On 2025-11-13 15:48:57 UTC - Size: 314.75 KB - 3 views |