Support Board
Date/Time: Fri, 14 Nov 2025 17:03:56 +0000
Post From: SierraChart_64.exe Running but No Window / Won’t Open
| [2025-11-12 18:56:57] |
| User913902 - Posts: 3 |
|
Sierra Chart (64-bit) won’t open — process runs in Task Manager but no window appears (Windows 11 on Parallels) Hello Sierra Chart Support, I’m experiencing a startup issue where **SierraChart_64.exe appears in Task Manager but the application window never opens**. No errors are displayed — the process just runs silently in the background. ### Environment * **Hardware:** Apple iMac (M4, 10-core GPU) * **Virtualization:** Parallels Desktop 19 * **Guest OS:** Windows 11 ARM (fully updated) * **Sierra Chart Version:** [2807 64 bit] * **Installation Path:** `C:\Sierra\` * **Data Feed:** sierra ### What Happens When I start Sierra: * The process (`SierraChart_64.exe`) appears in Task Manager. * CPU usage idles between 22%. * No visible window or UI ever appears. * The process must be ended manually intask manager. * The ARM version will open but that version doesn't show the volume from the chartbooks and studies we use on standard 64 bit version * It has run succesfully since I have had an acount roughly 4 months ### Steps I’ve Already Tried 1. Full uninstall and clean reinstall to `C:\Sierra\`. 2. Renamed / deleted config files: * `Sierra4.config`, `Accounts4.config`, `KeyboardShortcuts4.config`, `AppConfiguration.xml` 3. Attempted safe-mode and diagnostic launches: ``` "C:\Sierra\SierraChart_64.exe" -safe "C:\Sierra\SierraChart_64.exe" -d "C:\Sierra\SierraChart_64.exe" -safe -clearsavedwindowpositions ``` 4. Tried both 64-bit and 32-bit executables. 5. Confirmed no chartbooks or custom studies in `/Data`. 6. Disabled hardware acceleration in `AppConfiguration.xml`. 7. Verified Windows and Parallels graphics settings (Scaled, 512 MB video memory). 8. Ensured full folder permissions and admin rights. 9. Sierra launches *silently* (a quick flash, then nothing visible). ### Additional Information * No `WindowPositions4.config` or `GlobalSettingsWindows4.config` files exist. * No crash report is produced in `C:\Sierra\` or `C:\Sierra\Data\`. * The issue persists even with the diagnostic flag (`-d`). * I’m running the latest Windows 11 ARM build and latest Parallels Tools. Could you please advise: * Unsure if i can actually supply message log as unable to open program to access can not find message log file in sierra folder Thank you very much for your help, **Lee Stevenson** --- |
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