Support Board
Date/Time: Thu, 13 Nov 2025 18:44:31 +0000
Post From: Wrong chart data download
| [2025-11-12 16:59:55] |
| John - SC Support - Posts: 42992 |
|
You are getting your data from Rithmic. And there are definitely issues with this. We often see data that is not filled in from when you are not connected to the Rithmic data. This is a Rithmic issue and there is nothing we can do about it, as Rithmic owns the interface between Sierra Chart and Rithmic. They need to fix these issues. The solution is to use the data from our Denali Exchange Data Feed instead of the Rithmic data. But to get the CME Group data at the non-professional rates, you need to have a live, funded, futures trading account. And you need to connect your Sierra Chart to that account at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you understand the above and want to get the data for the CME Group from our Denali Exchange Data Feed, then follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |