Support Board
Date/Time: Sat, 08 Nov 2025 22:14:54 +0000
Post From: Denali/Rithmic problem connect using propfirm
| [2025-11-05 20:11:21] |
| John - SC Support - Posts: 42874 |
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You have Non-Professional exchanges active for the CME Group, but you have not connected to your live, funded, futures trading account in a few months. Your "Verified Until" date is showing as "2025-07-03" (July 3, 2025). Therefore, you are not able to get the real-time data from our Denali Exchange Data Feed until you connect to your live, funded, futures trading account. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges When you filled out your exchange agreements in 2023, you indicated you had an account at AMP. If you still have this account, then you need to connect to it to update your "Verified Until" date. When you connect the date changes to 30 days in the future. It must be in the future for you to get the real-time data for the CME Group. You can view that date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you need help with connecting to your live account, then let us know what trading service or broker you are using and we can point you to the proper instructions. -- We see that you have deactivated the CME Group exchanges for your account. You can still get the data from us through the remainder of November, as you have already paid for that data. If you do not make any changes, then starting on December 1, 2025, you will no longer be able to get real-time data from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |