Support Board
Date/Time: Wed, 12 Nov 2025 18:34:13 +0000
Post From: charts not loading
| [2025-10-28 16:01:11] |
| John - SC Support - Posts: 42952 |
|
Also, you have the wrong symbols for the service you are connected to. We are not sure what you mean by this: "when I tried to connect to teton from rithmic direct - Topstep Prop firm", but we see in one image that you are connected to Rithmic and you are using Teton symbols. Each service uses different symbols, so you need to ensure that you have the correct symbols for the service you are connected to. When you change your service and select OK on the "Data/Trade Service Setttings" window you are prompted to update the symbols. You should answer "Yes" to this. If you do not, or if you open another chartbook later, then you can update the symbols by selecting "Edit >> Translate Symbols to Current Service". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |