Support Board
Date/Time: Fri, 24 Oct 2025 05:41:27 +0000
Post From: Why do my charts show delayed data when I have a Denali Exchange Data Feed CM paid account
| [2025-10-23 21:24:59] |
| John - SC Support - Posts: 42540 |
|
To fix the Message Log select "Global Settings >> Message Categories" and change everything in there to "Yes". There was an issue with a previous release that caused this to occur. The delay is showing as 1 minute 39.641 seconds. This is not a real delay in the data - it is caused by a difference between the clock on your computer and the clock of the exchange. Refer to the following for a way to synchronize your computer clock to the standard so you would remove this issue: Network Time Protocol Client If you were actually getting delayed streaming data, then it would show a delay of 10 minutes and 10 seconds (00:10:10.000) or greater (including the time offset of your computer). But, it should not be stating "Delayed" in that field with a 00:01:39.641 delay. We will check on why this is occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |