Support Board
Date/Time: Wed, 15 Oct 2025 06:48:32 +0000
Post From: DOM - Recent Bid / Ask columns are empty
| [2025-10-14 16:12:24] |
| John - SC Support - Posts: 42379 |
|
We can not think of any reason why this would occur. And opening another instance should not have any impact whatsoever on the Recent Bid/Ask Volume columns in another instance. The one thing we want to point out is that these values are kept as part of the Symbol, and not per chart. So if you have another chart for ESZ25.CME and you clear the Recent Bid/Ask on that chart, this will affect all charts for that symbol. But, the data should continue to fill in again from that point forward. We are curious what the columns are to the far right in the one image that shows values and the volume profiles. Let us know what those columns are. One of the things we would like you to try is to disable the option for "Use Custom Symbol Settings" in the Symbol Settings window. Refer to the following: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) After you do that, and select OK to close that window, then select "File >> Reconnect". Let us know if this resolves it. If so, then this means that there was something changed in the Symbol Settings that is causing an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |