Support Board
Date/Time: Wed, 15 Oct 2025 06:48:32 +0000
Post From: Plan renewal bug and no connection to TPT
| [2025-10-13 19:05:01] |
| John - SC Support - Posts: 42379 |
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To start with, if you wanted a different package, then follow these instructions to change your package: Sierra Chart Purchase and License Information: Changing Package If you do not want to use Sierra Chart any further and you want a refund, then start an Account Support Ticket at the following link and let us know exactly what you want us to do (refund Usage Time and refund Services Surplus balance to payment method, or something else, etc.). Also there's no possible way for me to use level 2 data with my Take Profit Trader accounts:(
We do not know what you are trying to say here. You are setup to get the data for the CME Group from our Denali Exchange Data Feed, and you have the "CME With Market Depth for Non-Professional Trading Accounts" exchange active, so you should be getting the Market Depth data for any symbol that trades on the CME Exchange. If you are having an issue with this, then refer to the following: Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-10-14 16:22:13
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