Support Board
Date/Time: Tue, 28 Oct 2025 08:23:51 +0000
Post From: Critical Connection Failure in Pre-Market (Oct 8, 2025) - Resulted in Significant Loss
| [2025-10-09 12:40:56] |
| Sierra_Chart Engineering - Posts: 21237 |
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We are going through logs, and what we can determine, is that Zayo ( Internet carrier), had an interruption, at these times. We just need more time to look over logs, and then we will come back and confirm this, and what we are doing to best handle this condition. If this is true, we can handle this condition better and we will provide more details. We do have a backup carrier, Lumen. Zayo and Lumen are our only two carriers we have in Aurora. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-10-09 12:42:35
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