Support Board
Date/Time: Wed, 22 Oct 2025 13:52:46 +0000
Post From: Downloading Chartbooks
| [2025-10-06 19:11:51] |
| John - SC Support - Posts: 42486 |
|
You state you have a problem with downloading, but the error message you give is related to when you open a chartbook. If you are having a problem actually downloading the chartbooks, then you need to talk to whomever you are getting the chartbooks from. And refer to the following for the general process to get and open a chartbook starting at Step #7: Chartbooks (Workspaces): Sharing a Chartbook with Another User or Copying it to Another Installation With regards to the error you are getting when opening a chartbook, most likely the chartbook is using symbols for a different service than what you are setup for. Open the chartbook and then select "Edit >> Translate Symbols to Current Service". This should resolve your issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |