Support Board
Date/Time: Mon, 20 Oct 2025 02:03:26 +0000
Post From: Sub Instance Chart Bars not updating when Main Instance is in Trading Evaluator Mode
| [2025-09-30 18:44:09] |
| PhilipJamesB - Posts: 19 |
|
Hi Sierra Team, I have three sub instances that were all updating fine until I switched the Main Instance's Current Selected Service from Teton CME Routing to Trading Evaluator - Delayed. The Main Instance's chart bars seem to be updating fine, the Sub Instance's chart bars and DOM load and remain static, only updating when I Reconnect the Sub. Sub Instance's Current Selected Service is Read Only and is set to "DTC - Sub Instance." I followed the link below and got stuck at 3.4.1 - Chart Has Some Data Displayed Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.2 - Invalid Symbol or Invalid Data/Trading Service Selected I've attached three screenshots of what my Current Quote Window looks like. 1. The Main Instance's Current Quote Window while in Trading Evaluator - Delayed mode 2. The Main Instance's Current Quote Window while in Teton CME Routing mode 3. The Sub Instance's Current Quote Window while in Trading Evaluator - Delayed mode Apart from the Sub Instance's chart bars updating, I am concerned that the Main Instance's Current Quote Window doesn't look like the example in the link while in Teton CME Routing mode (see 2. screenshot). Is this a permission's issue with my broker? I was wanting to do some simulated trading, and had planned to use your Simulated Trading Service. I could always use the Trade Simulation Mode instead (across the Main and Sub Instances, since I then avoid this issue by not have to change the Current Selected Service), but I'm no wondering if I have something set up wrong. Thanks so much, PhilipJames |
 1. Main Instance's Current Quote Window - Trading Evaluator .png / V - Attached On 2025-09-30 18:42:24 UTC - Size: 14.77 KB - 19 views 2. Main Instance's Current Quote Window - Teton CME Routing .png / V - Attached On 2025-09-30 18:42:29 UTC - Size: 12.08 KB - 18 views 3. Sub Instance's Current Quote Window - Trading Evaluator -.png / V - Attached On 2025-09-30 18:42:35 UTC - Size: 8.86 KB - 16 views |