Support Board
Date/Time: Mon, 20 Oct 2025 02:02:52 +0000
Post From: To trade Eurex, I switch from Teton to Rithmic(Order Routing Only) but gets error
| [2025-09-30 17:54:06] |
| John - SC Support - Posts: 42447 |
|
As noted in the section of the documentation related to this error, this is a Rithmic issue that we can not solve. The information we have in that documentation is what we have derived from other users that have had this issue in the past. We do not know of any other resolution to the problem other than what is in that documentation. The reason you can not get the data, is Sierra Chart is simply not setup that way. Once you can not connect to the trading service, the data also stops. What you can do is to change your "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" to "SC Data". Then you will be able to get the real-time data, but you will not be connected to Rithmic. If you do change your service, then be sure to update the symbols for your charts, as each service uses a different symbology. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |