Support Board
Date/Time: Wed, 15 Oct 2025 04:38:42 +0000
Post From: ICE Data
| [2025-09-18 18:23:03] |
| SC Support - Posts: 2017 |
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Please provide us with this Message Log, connecting to your IBKR realtime ICE data Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. |