Support Board
Date/Time: Thu, 04 Sep 2025 12:26:26 +0000
Post From: Cannot Connect with Broker
| [2025-08-26 17:25:47] |
| John - SC Support - Posts: 41612 |
|
Since you took August off, the CME Group exchange that you had active in July did not renew on August 1, 2025. Since the exchange is deactivated, you have to re-activate it first, before the automated payments will see it in order to get the funds for the following month. As you stated, there are only 4 trading days left in the month of August (5, if you include Sunday Evening). And the exchanges renew on a calendar month basis and they are not pro-rated. So if you were to activate an exchange today (August 26, 2025) you would pay the full amount for the exchange only to get data through August 31, 2025. Therefore, you need to choose whether to pay the full amount now in order to get the data immediately, or to wait until September 1, 2025. Another option - depending on what exchange(s) you need, would be to go with a cheaper option now (such as the "CME Non-Professional Top-of-Book" for $2.00 and then deactivate this immediately and then activate the other exchange(s) you want on September 1, 2025. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |