Login Page - Create Account

Support Board


Date/Time: Tue, 26 Aug 2025 05:43:05 +0000



Post From: latest candle not showing

[2025-08-21 00:10:10]
User794005 - Posts: 19
The Message Categories step did the trick. Here is the message log:

2025-08-20 20:08:00.602 | Software version: 2782 64-bit
2025-08-20 20:08:00.602 | Primary Thread ID: 276
2025-08-20 20:08:00.602 | Usage end date: 2025-10-01
2025-08-20 20:08:00.602 | Enabled for: Advanced Features 2.
2025-08-20 20:08:00.602 | Enabled for: Sierra Chart Historical Data Service.
2025-08-20 20:08:00.602 | Enabled for: Denali Real-Time Exchange Data Feed.
2025-08-20 20:08:00.602 | Enabled for: Delayed Denali Exchange Data Feed.
2025-08-20 20:08:00.602 | Enabled for exchange2: US Equities Consolidated Tape
2025-08-20 20:08:00.602 | Allow Support for Sierra Chart Data Feeds is enabled.
2025-08-20 20:08:00.602 | Current selected Data/Trading service: SC Data
2025-08-20 20:08:00.602 | Custom symbol settings values: disabled
2025-08-20 20:08:00.602 | Chart Update Interval: 400
2025-08-20 20:08:00.602 | Intraday Data Storage Time Unit: 0
2025-08-20 20:08:00.602 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00)
2025-08-20 20:08:00.602 | 2025-08-21 00:08:00 Local computer time in UTC
2025-08-20 20:08:00.602 | 2025-08-20 20:08:00 Local computer time in SC Time Zone
2025-08-20 20:08:00.602 | 2025-08-20 14:59:29 Server time in UTC
2025-08-20 20:08:00.602 | Local computer UTC time and Server UTC time difference: 0 seconds.
2025-08-20 20:08:00.602 | Program path: C:\users\crossover\Documents\SierraChart\
2025-08-20 20:08:00.602 | Data Files path: C:\users\crossover\Documents\SierraChart\Data\
2025-08-20 20:08:00.603 | OS Version Number: 10.0
2025-08-20 20:08:00.603 | Locale Setting: C
2025-08-20 20:08:00.603 | Crash reporter started: true
2025-08-20 20:08:00.603 |
2025-08-20 20:08:22.687 | Saved Chartbook: 19.cht. Time: 0.0022 seconds.
2025-08-20 20:08:43.580 | File compression not supported on file system. C:\users\crossover\Documents\SierraChart\Data\DUOL.scid. Windows error code 50: Request not supported.
2025-08-20 20:08:43.593 | DUOL 1 Min #1 | Reloading chart.
2025-08-20 20:08:43.596 | File compression not supported on file system. C:\users\crossover\Documents\SierraChart\Data\DUOL.scid. Windows error code 50: Request not supported. | Number times message added: 2
2025-08-20 20:08:43.634 | DUOL 1 Min #1 | Chart data loading complete.
2025-08-20 20:08:43.992 | Added historical Intraday data request for DUOL to the queue.
2025-08-20 20:08:43.992 | Intraday data recording state for symbol DUOL is set to download 'Pending'.
2025-08-20 20:08:43.992 | Triggering next historical data download in queue.
2025-08-20 20:08:43.996 | HD Request # 89 | Downloading Intraday chart data for DUOL to the file DUOL.scid. Service: us_equities_utp_cta_exchange.data
2025-08-20 20:08:43.996 | File compression not supported on file system. C:\users\crossover\Documents\SierraChart\Data\DUOL.scid. Windows error code 50: Request not supported.
2025-08-20 20:08:43.996 | HD Request # 89 | Download start date-time: 2025-08-20 18:04:41.000000. File last date-time: 2025-08-20 18:04:41.513000
2025-08-20 20:08:43.997 | HD Request # 89 | Using server: ds30.sierracharts.com port 10149
2025-08-20 20:08:43.998 | Socket (2) | Creating socket.
2025-08-20 20:08:43.998 | Socket (2) | New receive buffer size: 0
2025-08-20 20:08:43.998 | Socket (2) | Connecting to IP: 67.214.125.11.
2025-08-20 20:08:44.258 | HD Request # 89 | Setting DTC encoding to Binary VLS
2025-08-20 20:08:44.258 | HD Request # 89 | Sending historical data logon request message.
2025-08-20 20:08:44.937 | HD Request # 89 | Requesting Intraday data. Start date-time: 2025-08-20 18:04:41. Record interval: 0. Symbol: DUOL
2025-08-20 20:08:45.002 | HD Request # 89 | Decompressing data.
2025-08-20 20:08:45.075 | HD Request # 89 | Receiving Intraday data for DUOL starting at 2025-08-20 18:04:41.498000
2025-08-20 20:08:45.077 | Socket (2) | CloseSocket call.
2025-08-20 20:08:45.078 | Socket (2) | Shutdown started. Waiting for graceful close.
2025-08-20 20:08:45.080 | Historical data download thread signaled to stop.
2025-08-20 20:08:45.086 | HD Request # 89 | Timestamp of first Intraday data file record written: 2025-08-20 18:05:29.673000.
2025-08-20 20:08:45.086 | HD Request # 89 | Received 97 Intraday data records from 2025-08-20 18:04:41.498000 to 2025-08-20 19:59:35.359000 (114.9 minutes. Delay: 9.2 minutes) and wrote 93 records for DUOL
2025-08-20 20:08:45.087 | File compression not supported on file system. C:\users\crossover\Documents\SierraChart\Data\DUOL.scid. Windows error code 50: Request not supported.
2025-08-20 20:08:45.087 | HD Request # 89 | Add time&sales data | Remembered last file record date-time: 2025-08-20 23:59:35.359000
2025-08-20 20:08:45.087 | HD Request # 89 | Completion time: 2s.
2025-08-20 20:08:45.087 | HD Request # 89 | Intraday data download complete for DUOL. Unique request ID: 89
2025-08-20 20:08:45.087 | Removing historical data download ID 89.
2025-08-20 20:08:45.087 | Real-time Intraday chart data file updates started for DUOL
2025-08-20 20:08:45.087 | Intraday chart data file opened for DUOL
2025-08-20 20:08:45.087 | HD Request # 89 | Enabling Intraday chart updating for symbol.
2025-08-20 20:08:45.087 |
2025-08-20 20:08:45.087 | No download requests in the queue to start downloads for.
2025-08-20 20:08:45.181 | Socket (2) | Socket gracefully closed by remote side.
2025-08-20 20:08:45.181 | Socket (2) | Closed.
imageScreenshot 2025-08-20 at 8.09.37 PM 1.png / V - Attached On 2025-08-21 00:10:01 UTC - Size: 961.52 KB - 8 views