Support Board
Date/Time: Tue, 26 Aug 2025 08:53:07 +0000
Post From: double payment
| [2025-07-28 18:42:27] |
| John - SC Support - Posts: 41464 |
|
This is not a double payment. The payment on July 9, 2025, was a manual payment initiated by yourself. At that time, you added $36.00 to your account and then you activated the "Base Advanced" package for one month for $36.00. You also turned on the Automatic Billing at that time. The automatic billing works by looking forward about 2 weeks to see what fees are coming due in that time frame and then charges your card accordingly for any upcoming fees. Therefore, the system sees that you will be needing $36.00 in your account in order to automatically renew on August 9, 2025. And the automatic billing then billed your card for this. We do the billing this way, so that if there is an issue, you are informed of it ahead of time and can make the necessary changes in order to ensure that your subscription automatically renews. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |