Support Board
Date/Time: Tue, 26 Aug 2025 10:20:23 +0000
Post From: Chart disconnect issues
| [2025-07-23 13:43:06] |
| Sierra_Chart Engineering - Posts: 20734 |
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The issue is the latency and the quality of the connection between your location and our servers. Interactive Brokers is completely different with the bandwidth requirements, and the location of their servers relative to your location. Try using our New Zealand server with this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) The NZ server address is given in the documentation. Set this setting to High Compression: Sierra Chart Server Settings: Use Real-Time Data Compression (Global Settings >> Sierra Chart Server Settings >> General >> General) And try increasing this to 1000 to see if it helps: Sierra Chart Server Settings: Remote Buffer Delay Send Time In Milliseconds (Global Settings >> Sierra Chart Server Settings >> General >> General) After changing the above settings reconnect with File >> Reconnect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-23 13:44:30
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