Support Board
Date/Time: Sat, 19 Jul 2025 13:20:56 +0000
Post From: Error connecting to Data or Trading service: send for analysis
| [2025-07-14 17:18:50] |
| User57752 - Posts: 10 |
|
I am in Asia on the 2ns Sierra instance. The 1st in the USA is not opened when mine is open. When his system is open he sees the Denali-Teton heartbeat from server. When my Sierra copy is open I don't get that. Why is that? I get this msg log... 2025-07-14 13:13:32.905 | Trade activity files set size: 8 2025-07-14 13:13:33.052 | Reading Internal Order ID file. 2025-07-14 13:13:33.061 | Reading Trade Orders file. 2025-07-14 13:13:33.063 | Reading Trade Positions file. 2025-07-14 13:13:33.065 | Reading Trade Account Data files. 2025-07-14 13:13:33.077 | Software version: 2773 64-bit 2025-07-14 13:13:33.077 | Primary Thread ID: 4316 2025-07-14 13:13:33.077 | Usage end date: 2025-07-31 2025-07-14 13:13:33.077 | Enabled for: Sierra Chart Historical Data Service. 2025-07-14 13:13:33.077 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-07-14 13:13:33.077 | Enabled for: Delayed Denali Exchange Data Feed. 2025-07-14 13:13:33.077 | Enabled for exchange2: CME (Trading Account Required) 2025-07-14 13:13:33.077 | Enabled for exchange2: CBOT (Trading Account Required) 2025-07-14 13:13:33.077 | Enabled for exchange2: COMEX (Trading Account Required) 2025-07-14 13:13:33.077 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-07-14 13:13:33.077 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-07-14 13:13:33.077 | Current selected Data/Trading service: Teton CME Routing 2025-07-14 13:13:33.077 | Custom symbol settings values: enabled 2025-07-14 13:13:33.077 | Chart Update Interval: 400 2025-07-14 13:13:33.077 | Intraday Data Storage Time Unit: 0 2025-07-14 13:13:33.077 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-07-14 13:13:33.077 | 2025-07-14 17:13:33 Local computer time in UTC 2025-07-14 13:13:33.077 | 2025-07-14 13:13:33 Local computer time in SC Time Zone 2025-07-14 13:13:33.077 | 2025-07-14 17:13:32 Server time in UTC 2025-07-14 13:13:33.077 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-07-14 13:13:33.077 | Program path: C:\SierraChart_USA\ 2025-07-14 13:13:33.077 | Data Files path: C:\SierraChart_USA\Data\ 2025-07-14 13:13:33.078 | OS Version Number: 10.0 2025-07-14 13:13:33.078 | Locale Setting: C 2025-07-14 13:13:33.078 | DLLs: UserContributedStudies_64.dll 2025-07-14 13:13:33.078 | Allowed protected custom studies: 2025-07-14 13:13:33.078 | Crash reporter started: true 2025-07-14 13:13:33.078 | 2025-07-14 13:13:33.098 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2025-07-14 13:13:33.099 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-07-14 13:13:33.317 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-07-14 13:13:33.318 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-07-14 13:13:33.772 | Received 5 login tokens. 2025-07-14 13:13:34.406 | Symbol settings MD5 received. Request ID: 1. 2025-07-14 13:13:34.406 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2025-07-14 13:13:35.586 | Requested user files to download. 2025-07-14 13:13:37.585 | 2025-07-14 13:13:37.585 | Teton CME Routing | Firm: IronBeam 2025-07-14 13:13:37.588 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2025-07-14 13:13:37.590 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-07-14 13:13:37.590 | DTC Client socket (1) | New receive buffer size: 0 2025-07-14 13:13:37.590 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-07-14 13:13:37.818 | Teton CME Routing | Network connection to server complete. 2025-07-14 13:13:37.818 | Teton CME Routing | Starting socket receive thread. 2025-07-14 13:13:37.818 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-07-14 13:13:38.477 | Teton CME Routing | Setting DTC encoding to Binary VLS 2025-07-14 13:13:38.477 | Teton CME Routing | Sending logon request message. 2025-07-14 13:13:38.758 | Teton CME Routing | Received logon response. 2025-07-14 13:13:38.758 | Teton CME Routing | Server Name: SC DTC Server. Build=53594. 2025-07-14 13:13:38.758 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2025-07-14 13:13:38.758 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2025-07-14 13:13:38.758 | Teton CME Routing | Trading is supported. 2025-07-14 13:13:38.758 | Teton CME Routing | Order cancel and replace is supported. 2025-07-14 13:13:38.758 | Teton CME Routing | OCO Orders supported. 2025-07-14 13:13:38.758 | Teton CME Routing | Bracket Orders supported. 2025-07-14 13:13:38.758 | Teton CME Routing | MarketDepthIsSupported: 1 2025-07-14 13:13:38.758 | Teton CME Routing | Connection to server complete. 2025-07-14 13:13:38.759 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-07-14 13:13:38.760 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2025-07-14 13:13:38.766 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2025-07-14 14:51:55.826546 2025-07-14 13:13:38.978 | Updated verified funded futures trading account ending date to: 2025-08-13 17:13:38 2025-07-14 13:13:39.203 | Teton CME Routing | Received final trade activity snapshot. Count=25. TradeAccount=23204945 2025-07-14 13:13:40.804 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2025-07-14 13:13:40.913 | EURUSD Daily #7 | Reloading chart. 2025-07-14 13:13:41.045 | EURUSD Daily #7 | Chart data loading complete. 2025-07-14 13:13:41.318 | Using Bid/Ask average for last trade price for EURUSD 2025-07-14 13:13:41.318 | Using symbol data fast lookup vector 2025-07-14 13:13:41.319 | SC Data with Depth | Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm 2025-07-14 13:13:41.322 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 10048 2025-07-14 13:13:41.322 | SC Data with Depth | Requesting security definition data for: EURUSD. ID: 1 2025-07-14 13:13:41.514 | DTC Client socket (2) | Creating socket. 2025-07-14 13:13:41.514 | DTC Client socket (2) | New receive buffer size: 0 2025-07-14 13:13:41.514 | DTC Client socket (2) | Connecting to IP: 69.39.70.241. 2025-07-14 13:13:41.770 | SC Data with Depth | Network connection to server complete. 2025-07-14 13:13:41.770 | SC Data with Depth | Starting socket receive thread. 2025-07-14 13:13:41.771 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2025-07-14 13:13:42.052 | SC Data with Depth | Setting DTC encoding to Binary VLS 2025-07-14 13:13:42.052 | SC Data with Depth | Sending logon request message. 2025-07-14 13:13:42.395 | SC Data with Depth | Received logon response. 2025-07-14 13:13:42.395 | SC Data with Depth | Server Name: SC Realtime Server. 2025-07-14 13:13:42.395 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2025-07-14 13:13:42.395 | SC Data with Depth | Successfully connected. 2025-07-14 13:13:42.395 | SC Data with Depth | Trading is not supported. 2025-07-14 13:13:42.395 | SC Data with Depth | MarketDepthIsSupported: 1 2025-07-14 13:13:42.395 | SC Data with Depth | Restarting real-time data updates for symbol: EURUSD 2025-07-14 13:13:42.739 | SC Data with Depth | Setting external service identifier for symbol EURUSD to 18 2025-07-14 13:13:42.739 | SC Data with Depth | Received security definition for symbol EURUSD 2025-07-14 13:13:53.026 | MNQU25_FUT_CME 3 Min #1 | Reloading chart. 2025-07-14 13:13:53.425 | Mapping MNQU25_FUT_CME to MNQU25. Service code: cme 2025-07-14 13:13:53.425 | Denali Data Feed | Starting real-time market data updates for: MNQU25_FUT_CME (MNQU25). ID: 2 Service code: cme 2025-07-14 13:13:53.426 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 10048 2025-07-14 13:13:53.426 | Denali Data Feed | Requesting security definition data for: MNQU25_FUT_CME (MNQU25). ID: 2 2025-07-14 13:13:53.426 | Starting DelayedDownloadMonitoringTimer 2025-07-14 13:13:53.426 | Starting HDTimeoutTimer 2025-07-14 13:13:53.426 | Added historical Intraday data request for MNQU25_FUT_CME to the queue. 2025-07-14 13:13:53.426 | Intraday data recording state for symbol MNQU25_FUT_CME is set to download 'Pending'. 2025-07-14 13:13:53.427 | Triggering next historical data download in queue. 2025-07-14 13:13:53.428 | Delaying start of download for MNQU25_FUT_CME. 2025-07-14 13:13:53.435 | DTC Client socket (3) | Creating socket. 2025-07-14 13:13:53.435 | DTC Client socket (3) | New receive buffer size: 0 2025-07-14 13:13:53.435 | DTC Client socket (3) | Connecting to IP: 69.39.70.249. 2025-07-14 13:13:53.643 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MNQU25_FUT_CME 2025-07-14 13:13:53.643 | Teton CME Routing | Setting external service identifier for symbol MNQU25_FUT_CME to 42003472 2025-07-14 13:13:53.643 | Teton CME Routing | Received security definition for symbol MNQU25_FUT_CME 2025-07-14 13:13:53.681 | Denali Data Feed | Network connection to server complete. 2025-07-14 13:13:53.681 | Denali Data Feed | Starting socket receive thread. 2025-07-14 13:13:53.681 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-07-14 13:13:53.852 | MNQU25_FUT_CME[M] 3 Min #1 | StartDateTimeForLoadingOrderFills: 2024-07-07 00:00:00 2025-07-14 13:13:53.860 | MNQU25_FUT_CME[M] 3 Min #1 | Chart data loading complete. 2025-07-14 13:13:53.946 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-07-14 13:13:53.946 | Denali Data Feed | Sending logon request message. 2025-07-14 13:13:54.633 | Denali Data Feed | Received logon response. 2025-07-14 13:13:54.633 | Denali Data Feed | Server Name: SC Realtime Server. 2025-07-14 13:13:54.633 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-07-14 13:13:54.633 | Denali Data Feed | Successfully connected. 2025-07-14 13:13:54.633 | Denali Data Feed | Trading is not supported. 2025-07-14 13:13:54.633 | Denali Data Feed | MarketDepthIsSupported: 1 2025-07-14 13:13:54.633 | Denali Data Feed | Restarting real-time data updates for symbol: MNQU25_FUT_CME -> MNQU25 2025-07-14 13:13:54.977 | Denali Data Feed | Setting external service identifier for symbol MNQU25_FUT_CME to 42003472 2025-07-14 13:13:54.977 | Denali Data Feed | Received security definition for symbol MNQU25_FUT_CME 2025-07-14 13:13:58.971 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2025-07-14 13:13:59.424 | HD Request # 1 | Downloading Intraday chart data for MNQU25_FUT_CME to the file MNQU25_FUT_CME.scid. Service: cme 2025-07-14 13:13:59.428 | HD Request # 1 | Download start date-time: 2025-07-14 13:06:20.000000. File last date-time: 2025-07-14 13:06:20.993000 2025-07-14 13:13:59.428 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2025-07-14 13:13:59.628 | Socket (5) | Creating socket. 2025-07-14 13:13:59.629 | Socket (5) | New receive buffer size: 0 2025-07-14 13:13:59.629 | Socket (5) | Connecting to IP: 67.214.125.5. 2025-07-14 13:13:59.935 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-08-13"}. Success=true 2025-07-14 13:14:00.129 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-07-14 13:14:00.129 | HD Request # 1 | Sending historical data logon request message. 2025-07-14 13:14:00.421 | HD Request # 1 | Requesting Intraday data. Start date-time: 2025-07-14 13:06:20. Record interval: 0. Symbol: MNQU25 2025-07-14 13:14:00.670 | HD Request # 1 | Decompressing data. 2025-07-14 13:14:00.932 | HD Request # 1 | Receiving Intraday data for MNQU25_FUT_CME starting at 2025-07-14 13:06:20.136000 2025-07-14 13:14:01.190 | Socket (5) | CloseSocket call. 2025-07-14 13:14:01.190 | Socket (5) | Shutdown started. Waiting for graceful close. 2025-07-14 13:14:01.191 | Historical data download thread signaled to stop. 2025-07-14 13:14:01.191 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-07-14 13:06:21.328000. 2025-07-14 13:14:01.192 | HD Request # 1 | Received 7330 Intraday data records from 2025-07-14 13:06:20.136000 to 2025-07-14 13:14:00.493001 (7.7 minutes. Delay: 0.7 seconds) and wrote 7318 records for MNQU25_FUT_CME 2025-07-14 13:14:01.210 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2025-07-14 17:14:00.493001 2025-07-14 13:14:01.210 | Added 13 Time and Sales records to Intraday data file for MNQU25_FUT_CME after download. 2025-07-14 13:14:01.211 | HD Request # 1 | Completion time: 2s. 2025-07-14 13:14:01.211 | HD Request # 1 | Intraday data download complete for MNQU25_FUT_CME. Unique request ID: 1 2025-07-14 13:14:01.211 | Removing historical data download ID 1. 2025-07-14 13:14:01.211 | Real-time Intraday chart data file updates started for MNQU25_FUT_CME 2025-07-14 13:14:01.211 | Intraday chart data file opened for MNQU25_FUT_CME 2025-07-14 13:14:01.211 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-07-14 13:14:01.211 | 2025-07-14 13:14:01.211 | No download requests in the queue to start downloads for. 2025-07-14 13:14:01.437 | Socket (5) | Socket gracefully closed by remote side. 2025-07-14 13:14:01.437 | Socket (5) | Closed. 2025-07-14 13:14:03.161 | Opened cached Intraday file: C:\SierraChart_USA\Data\MNQU25_FUT_CME.scid. Thread ID: 10396 |