Login Page - Create Account

Support Board


Date/Time: Tue, 26 Aug 2025 13:35:03 +0000



Post From: data not updating error message

[2025-07-02 22:33:25]
DANfx - Posts: 1
hi, since today morning 2-7-25, I don't know why my micro es not update the data, I do get an error message on a orange box saying {Symbol is unknow. Click for symbol information. Real-time data subscription for instrument F.US.EP {corresponding to ID=6 is not enable, and on top of this issue there's another box in red saying {Download failed. error downloading historical intraday data.

I tried my best, to fix but the only thing i could do today was loose a lot of opportunity, especially on GBP, that i was monitoring for good couples day.

please may advice how to fix this issue. I do have a package 11

kind regard
Roberto (UK)
Attachment Deleted.
imagesierra.png / V - Attached On 2025-07-02 22:29:56 UTC - Size: 11.18 KB - 56 views