Support Board
Date/Time: Thu, 03 Jul 2025 20:40:10 +0000
Post From: Not receiving any data
| [2025-06-17 19:42:12] |
| John - SC Support - Posts: 40742 |
|
You are setup to get data from us for the CBOT exchange only. You would not get any data for any of the other 3 exchanges that make up the CME Group, as you are connected to CQG and we do not support data from them for The CME Group and EUREX. Therefore, if you are having a problem with data for an instrument traded on the CBOT exchange, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |