Support Board
Date/Time: Sun, 15 Jun 2025 17:06:11 +0000
Post From: Market Depth display is enabled
| [2025-06-11 13:01:32] |
| tomvok - Posts: 5 |
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Hello, I am reaching out to request help regarding an issue with Market Depth data display in Sierra Chart. 📌 Issue Description: I am using multiple charts with the same symbol (e.g., FDAXM25-EUREX). Market Depth display is enabled in all of them. Everything worked fine until yesterday — Market Depth was loading in all charts. Today, however, some charts no longer show Market Depth. In other charts with the same symbol, Market Depth is still working correctly. ⚡ Possible Cause: Shortly before the issue occurred, there was a brief power outage (approx. one second), which caused the computer to shut down unexpectedly, without properly closing Sierra Chart. The problem appeared after restarting the system — this may or may not be related to the power outage. 🔧 What I Have Tried So Far: • Restarted the computer and internet connection • Reduced the number of Market Depth days loaded to 3 • Deleted the file FDAXM25-EUREX.scid in the \SierraChart\Data folder • Checked chart settings and confirmed Market Depth is enabled • Set maximum virtual memory usage (pagefile) in Windows • Created new charts — Market Depth is still not working in those either ❗ Additional Information: • I’m receiving data via Denali feed — Market Depth displays correctly in some charts. • In charts where DOM works, “Chart Drawing Time” is significantly lower (e.g., 15 ms vs. 124 ms) • The order book data appears correctly in the DOM • Market Depth does not work even in newly created charts for the same symbol Please advise me on how to resolve this issue. Thank you in advance for your support. Best regards, TomVok |