Support Board
Date/Time: Fri, 28 Nov 2025 20:39:29 +0000
Post From: Subscription query
| [2025-05-30 18:48:38] |
| John - SC Support - Posts: 43196 |
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The refund is calculated using the monthly rate at which you purchased your package. In this case, you purchased a 3 month package for $117.30, a 10% discount off the 1 month rate. Therefore, the per month rate in this case is $39.10 ($117.30 / 3). So for 2 months, you would receive $78.20 back. Just keep in mind that if we refund this back to your card, $5.00 is removed prior to the refund, so you would get $73.20 sent back to your card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |