Support Board
Date/Time: Sun, 15 Jun 2025 16:52:48 +0000
Post From: Platform Freezing
| [2025-05-29 20:32:42] |
| John - SC Support - Posts: 40422 |
|
Anything is possible. But it most likely is a network issue. The fact that there is a freeze and then a download, means the system was disconnected from the data/trade servers, which is why the missing data needed to be downloaded. The first thing is to get us your Message Log when this occurs and we'll see if there is anything specific in it. Follow these instructions to get us the log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |