Support Board
Date/Time: Mon, 16 Jun 2025 02:47:35 +0000
Post From: Potential CME Data and Order Routing Interruption - 1 AM to 7 AM May 27, 2025
| [2025-05-26 13:46:34] |
| Sierra_Chart Engineering - Posts: 19924 |
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We received this email from Cogent, and they say this is due to Zayo maintenance at the CME Aurora data center. We also have a Zayo connection to Aurora as well. So we are assuming, that we would have an interruption with our Cogent services and Zayo services. This would mean, complete loss of connectivity for CME market data and order routing. We hope this is not going to be the case and we do not know for sure but we are informing users to be prepared for this. We will be contacting Zayo about this, to make sure our services are not interrupted. It is not a problem if the Cogent circuit is interrupted. That would not impact order routing, but would briefly affect some market data connections for about one minute until there is a transition to the Zayo circuit. We do have a new connection from Lumen on order but it is not yet installed. CIRCUIT PROVIDER MAINTENANCE Dear Cogent Customer, As a valued customer, Cogent is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding a circuit provider maintenance which will affect your connection to Cogent: Start time: 05/27/25 at 00:01 - America/Dallas (05:01 UTC) End time: 05/27/25 at 05:00 - America/Dallas (10:00 UTC) Expected Outage/Downtime: 5 hours You Cogent services received at: 2905 DIEHL ROAD 29882-0 AURORA, IL 60502 US will be affected by this outage. This outage has been scheduled by Zayo. The purpose of this maintenance is Fiber Maintenance - Cable splicing. Only the Cogent Order ID(s) above will be impacted. During this maintenance window, you will experience an interruption in service while Zayo completes the maintenance activities; the interruption is expected to last 5 hours; however, due to the complexity of the work, your downtime may be longer. So as you can see it is another one of these high risk crazy cable maintenance operations being done early in the morning hoping everything is going to be okay, before the market open. They never work on weekends! Why the hell does not anyone work on weekends. This work could so easily be done Friday evening. Or Saturday evening. It never does. Something is very wrong here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-26 13:50:06
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