Support Board
Date/Time: Sat, 05 Jul 2025 14:10:30 +0000
Post From: Using Apex Funded account, purchased Denali data yet historical data not loading
| [2025-05-16 20:21:53] |
| John - SC Support - Posts: 40745 |
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This line in your log states that the system is getting the missing data: 2025-05-16 20:04:02.831 | HD Request # 1 | Received 162 Intraday data records from 2025-05-16 20:03:36.728000 to 2025-05-16 20:03:58.615004 (21.9 seconds. Delay: 4.2 seconds) and wrote 160 records for NQM5.CME
Although we are a bit confused by these times, as it implies that the system was only off for 21.9 seconds. Did you wait a full 5 minutes, or did you restart fairly quickly? Also, have you performed the "Edit >> Delete All Data and Download for the NQM5.CME symbol? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |