Support Board
Date/Time: Wed, 27 Aug 2025 02:45:25 +0000
Post From: Cannot manually drag to modify orders
| [2025-05-06 14:28:43] |
| Sierra_Chart Engineering - Posts: 20740 |
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This is one issue we see: 2025-05-06 05:54:07.505 | Requesting order status for non-responsive order. Time since last action: 63.5 seconds | Symbol: ESM5.CME | TradeAccount: PA-APEX-162532-65 | InternalOrderID: 56657 | Current Status: Order Sent Rithmic is an unreliable service. We do not recommend using it and we are providing no further help with this.2025-05-06 05:54:13.122 | Order modification failed | Rithmic Direct - DTC (Order cancel/replace reject). Internal Order ID: 56656. Service Order ID: 2184051607. Symbol: ESM5.CME. Account: TFDRA_504K166 2025-05-06 05:54:37.513 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 56657. Service Order ID: (none). Symbol: ESM5.CME. Account: PA-APEX-162532-65 We are declining all further support on this issue, when using Rithmic. We want you to use Trade Simulation Mode and see if you encounter the problem: Trade Simulation If not, we cannot help with this. Rithmic is simply unreliable. This is strictly a Rithmic issue. There is nothing we can do to help with this. You need to stop using Rithmic. Use another one of our supported services: Supported Data and Trading Services We do not want to hear anything more about this. We cannot help with it at all! Stop using Rithmic!! You are wasting your time and you are wasting our time. Rithmic is a terrible service and this is fact. If you want a refund we can do that. And we really should consider terminating Rithmic. We do not need this trouble and all of these problems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-06 14:35:35
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