Support Board
Date/Time: Wed, 27 Aug 2025 07:48:36 +0000
Post From: Downloading Data issues
| [2025-05-02 18:52:45] |
| John - SC Support - Posts: 41490 |
|
The exchange that you had active with our Denali Exchange Data Feed did not renew on May 1, 2025, due to insufficient funds in your account at the time of renewal. Therefore, you are now trying to get data from Rithmic, and what you are seeing is a typical Rithmic issue. The solution is to re-activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you need to add funds to your account first, then you can do so at the following page: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |