Support Board
Date/Time: Wed, 30 Apr 2025 11:29:59 +0000
Post From: No data showing
| [2025-04-16 18:36:42] |
| John - SC Support - Posts: 39559 |
|
That log does not follow the instructions we gave. You need to open a chart for that symbol, so we can see the data being requested. Please follow these instructions exactly to get us the log: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |